The dark side of the cloud: Steam won’t let me use my new gaming rig


I built a new kick-butt gaming rig and went to log into Steam. It noted this was different hardware from what it saw before and asked me to pop in a code it had emailed me. It is part of their Steam Guard service to protect against account hijacking. I had encountered it before and never had a problem.

Not so now…

The problem: no email. Not for hours. I have tried it over and over again. Nothing! I even checked my spam filters at my Roadrunner web-mail account.

So, I turned in a tech support request. Nothing for hours. I just turned in another one. The acknowledgements of these tech requests from Valve come through fine. But, I have had no replies to them.

So, I am sitting here with thousands of dollars worth of gaming hardware and trying to log into an online gaming service with hundreds of my games worth thousands of dollars — and I can’t do it.

This is (pardon the coarse, but appropriate, expression) complete and utter [bad words go here].

If I want to play a game right now I will need to blow the dust off an old disk and manually load one. Or, maybe check my old Gog.com account.

C’mon Gabe, being able to actually log into a cloud-based service is the one thing that MUST have 100% up-time. If I can’t log in, we have a big problem.

UPDATE: My grandson was FINALLY able to log in on the Monday morning after the weekend passed. I got some replies from Steam tech support, but they were pretty clueless. It was along the lines of, how great for us — the problem is solved!

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One Response to “The dark side of the cloud: Steam won’t let me use my new gaming rig”

  1. Jamal Says:

    It’s Roadrunner. I was having the same problem. Steam advised me to just change my email to a different account, and that corrected the problem.

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