AT&T loses a better than 25 years customer due to a billing dispute. Kiss a lot of money goodbye!


I don’t know if AT&T scans social media for posts about them. But, since they don’t seem to listen though the normal feedback channels, I will post this goodbye note.

We had multiple lines of service through them for at least 25 years. Now we are now dumping them for good. The reason is a billing dispute where (a) they were wrong and (b) acted like the IRS in trying to collect.

We are talking two different collection agencies, calling all of the phone numbers in our friends and families account, rudeness to my wife, etc.

The particulars of the case is that a family member lost their job and two phone lines were supposed to be suspended until the accounts were made current (we have the emails to prove it). Instead AT&T terminated the lines permanently and charged a king’s ransom in early termination fees (and other things that inflated the bill). Then they turned it over to collection agency while we are trying to fix THEIR mistake.

Officially: We let the last of our AT&T contracts run out. We are switching carriers (likely to Verizon). We toss every piece of mail from AT&T BEGGING us to renew the contracts and even bluntly explained this to two AT&T salesmen who appeared at our door.

Go away AT&T. You can’t promise us the moon on one hand and then try to slap us around with the other.

AT&T has lost what could have been a profitable customer for life. They will lose in annual phone services an amount far in excess of the disputed charges. We will NEVER buy ANYTHING from them again for whatever years we have left in this mortal sphere. We will urge any friend or family member hunting phones to steer clear of AT&T.

Again, this post is just in case AT&T scans social media for feedback. Their billing sucks. They lost us as customers because of it.

So AT&T, please kiss better than a grand a year in phone charges goodbye!

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