Archive for May, 2013

AT&T loses a better than 25 years customer due to a billing dispute. Kiss a lot of money goodbye!

May 20, 2013

I don’t know if AT&T scans social media for posts about them. But, since they don’t seem to listen though the normal feedback channels, I will post this goodbye note.

We had multiple lines of service through them for at least 25 years. Now we are now dumping them for good. The reason is a billing dispute where (a) they were wrong and (b) acted like the IRS in trying to collect.

We are talking two different collection agencies, calling all of the phone numbers in our friends and families account, rudeness to my wife, etc.

The particulars of the case is that a family member lost their job and two phone lines were supposed to be suspended until the accounts were made current (we have the emails to prove it). Instead AT&T terminated the lines permanently and charged a king’s ransom in early termination fees (and other things that inflated the bill). Then they turned it over to collection agency while we are trying to fix THEIR mistake.

Officially: We let the last of our AT&T contracts run out. We are switching carriers (likely to Verizon). We toss every piece of mail from AT&T BEGGING us to renew the contracts and even bluntly explained this to two AT&T salesmen who appeared at our door.

Go away AT&T. You can’t promise us the moon on one hand and then try to slap us around with the other.

AT&T has lost what could have been a profitable customer for life. They will lose in annual phone services an amount far in excess of the disputed charges. We will NEVER buy ANYTHING from them again for whatever years we have left in this mortal sphere. We will urge any friend or family member hunting phones to steer clear of AT&T.

Again, this post is just in case AT&T scans social media for feedback. Their billing sucks. They lost us as customers because of it.

So AT&T, please kiss better than a grand a year in phone charges goodbye!

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Samsung Gusto II flip phone is fatally flawed in its design. Verizon: Please dump it!

May 20, 2013

We are switching phone carriers and were going to go with the Verizon and their Samsung Gusto II flip phones. That decision lasted until I tried to actually use one.

It has a fatal design flaw that is so bad that I simply cannot overlook it. It is too frustrating. All three phones are going back, with two of them still in the boxes.

These phones come with a camera (bad enough) but Samsung then put the button to operate in right on the rights side of the flip. When you hold the phone, your finders naturally rest right on the button. So, the camera gets turned on constantly.

Did Samsung have ANYBODY user test this thing? What is also sad is that none of the reviews I read noted this glaring usability flaw. Yet, when we called Verizon to see if there was any way to disable the side button, their tech support acknowledged that it was awful placement. It also cannot be disabled.

On a side note, while it isn’t perfect, the Nokia 1661 unlocked phone I had was close to the perfect basic phone. It had some useless features, like a pitifully underpowered flashlight (I don’t need a light) and an FM radio (only worked with a headset plugged in). I also cannot see the practicality of things like a spreadsheet function on a tiny screened phone.

On the plus side, it was small, light, and generally feature-creep free.

Sadly, the choices on Verizon phones to enable the plan swap don’t have anything basic available. The phone my wife got (can’t stand flips) has a slide-out keyboard — but none of our phones have text in the plans. Indeed, we have receiving text messages blocked. So, the keyboard is useless and adds size and weight to the phone.

All we want is a basic phone that makes calls. Period. It needs to be feather-weight, small, durable, and have a good battery life.

We won’t text on it. We won’t take pictures on it. We won’t play games on it. We want use it for ANYTHING except making calls. Yet, if we use Verizon, we are stuck with Swiss Army knife phones that degrade simple phone functionality to cram in extra crap.

Verizon will likely still get our business as their rate plan is the best of those we checked on four lines of service.

However, it sucks that the option of a boring phone that works like my older Nokia models is not available. My wife’s Nokia 2330 was not perfect, but it was a phone that worked well as a phone. My stopgap Nokia 1661 is a decent phone where the new Verizon option will be lesser replacement.

In our amazing world of tech, why can’t we pick the phones we want AND the carriers we want? Why do I have to dump my preferred Nokia to get a Samsung I don’t like?

Oh, and in case AT&T scans social media looking for feedback, let me state again that their billing tactics SUCK!

Ladies: Would you trust your health and your breasts to this spammer?

May 9, 2013

What follows below is the actual fake comment some spammer of herbal breast enhancement products tried to slither into my blog. The spam filters nailed it, but I found it hilarious and am posting it (minus the spammer links).

Why would ANYONE trust a product bought from a spammer who posted THIS as an enticement?

“Just about every goblet is normally coupled to the with complexions most typical left side as well as the best ones. female discusses your girlfriend’s belonging to the any time you are experience. knead, even bigger and also rounded overall look. Many females who wants to maximize teat volume go over follow-up trying and corrective chest enhancement surgical procedure.”